PSYCHOLOGY OF SAFETY: A spirit of servant leadership
by E. Scott Geller, Ph.D.
March 4, 2009
How Obama aims to influence behavior & culture change
Did you hear President Obama’s provocative
and inspirational inaugural address?
I’ve read it several times and hope you
do the same. His prose is elegant, and
his multifaceted message is critically important and
instructive. Now we must translate this solemn speech
into personally relevant behaviors. By pointing out
aspects of President Obama’s speech, I hope to stimulate
conversations capable of influencing behavior and
culture change in your workplace.
Servant leadership
As expressed by many authors of books on leadership,
the servant leader actively cares for the welfare
of others with courage, compassion, humility, and
flexibility. President Obama urged us all to “embody
the spirit of service... (reflected in) the kindness to
take in a stranger when the levees broke, the selflessness
of workers who would rather cut their hours than
see a friend lose their (sic) job, … the firefighter’s
courage to storm a stairway filled with smoke, but
also a parent’s willingness to nurture a child.”
The opening quotation from our president also
reflects a caring, servant-leadership paradigm. You
might associate the closed-fist metaphor with foreign
terrorists — those “around the globe who seek to sow
conflict, or blame their society’s ills on the West” —
but I suggest we look long and hard in our own backyard.
What about those CEOs who gave themselves
huge financial bonuses while firing thousands of dedicated
employees? And how do you feel about those
downsizing companies who seek financial support
from our government, while at the same time spending
lavishly on extravagant parties for select members
of their “loyal” employees?
It seems we have a special brand of terrorism in
our country — citizens who think only of themselves
with “greed and irresponsibility.” Some of these “terrorists”
may be completely incorrigible, but I believe
some are merely “unconsciously incompetent.” With
direct and corrective conversation, their behavior
can be properly aligned toward a common good. For
those who are “consciously incompetent,” instruction
alone will likely fall on deaf ears. But some of
these societal delinquents can be influenced by social
consequences. People can be made to feel ashamed or
guilty for their apparent greed and selfishness, with
the objective to change their related behaviors.
It should be un-American to choose personal pleasure
and “narrow interests” at the expense of others.
In Obama’s words, “our success depends (on) hard
work and honesty, courage and fair play, tolerance
and curiosity, loyalty and patriotism.”
Interdependence and synergy
Defining a new era of responsibility for the welfare
of others, President Obama advocates service and
interdependence over self-interest and independence.
How reassuring and rewarding it is to hear our new
president promote the kind of cultural transition needed
for world-class safety. I hope the injury-prevention
relevance of my interpretation of President Obama’s
inaugural address is obvious. Servant leadership and
service to others are essential for achieving and sustaining
an injury-free workplace.
Here is one example: After a Fortune 500 company
experienced a horrific on-the-job fatality, senior
managers ensured a thorough “accident investigation”
and convened to assess the potential legal liability
of their company. They defined certain at-risk
behaviors the employee had been performing at the
time of the incident, and were relieved to find their
company had rules disallowing each of these. They
felt off the hook.
Not so fast. What about moral liability? What if the
culture does not support those particular safety rules?
How often are the behaviors that contributed to this
fatality practiced by other workers? Do interpersonal
conversations and example-setting behaviors discourage
these at-risk actions? Is a behavior-based feedback
and corrective coaching process in place to hold
people accountable for practicing the safe alternatives
to the behaviors that contributed to the fatality? Do
the workers feel guilty or embarrassed when they see
coworkers perform at-risk behavior but don’t speak up
with corrective feedback?
The new era of service, personal responsibility, and
interdependence promoted by President Obama sets
the stage for the kind of organizational culture needed
to achieve and maintain an injury-free workplace. It
reflects our moral responsibility to try and consistently
set the safe example, while realizing we might
sometimes work at-risk and thus need mutual interpersonal
support for change from others.
|