Today's News / Psychology / ASSE From the Show Floor

Every safety pro’s headache: conflict resolution

conflictWednesday afternoon at ASSE’s Safety 2013 features a topic every safety professional deals with at some point or another, as described by the session title: “Conflict Management Strategies for the Real World.”

The presenters are from the definitely real world of construction: Patricia A. Kagerer, CSP, ARM, CRIS, CF Jordan Construction, Dallas, TX; and Grace Herrera, CF Jordan Construction, El Paso, TX.

The two women introduce five styles of conflict management, and explain when each mode is appropriate. Underutilizing or overusing any one mode can create an unwanted situation (the last thing you want in a confrontation situation). Participants undergo an assessment to learn their conflict style.

Here is some general advice on healthy ways to resolve conflicts:

● Have the capacity to recognize and respond to the things that matter to the other person

● Have calm, non-defensive and respectful reactions

● Be ready to forgive and forget, and to move past the conflict without holding resentments or anger

● Hold to the belief that facing conflict head-on is the best thing for both sides

Unhealthy responses to conflict:

● You do not possess the ability to recognize and respond to the things that are important and matter to the other person

● You have explosive, angry, hurtful and resentful feelings

● You distance yourself from the conflict and shut down emotionally, resulting in rejection of the other side’s case, trying to isolate or shame the other side, and you abandon all hope of finding a resolution

● You have an inability to compromise or see the other person’s point of view

● You are a pessimistic fatalist who expects conflicts to have bad outcomes

Did you enjoy this article? Click here to subscribe to ISHN.

Recent Articles by Dave Johnson

You must login or register in order to post a comment.



Image Galleries

Scenes from the World of Safety

Sights, signs & symbols from the National Safety Congress & Expo held in San Diego, CA, September 15-18

3/31/15 11:00 am EST

Changes to NFPA 70E® – What You Need to Know

NFPA ® for Electrical Safety in the Workplace is revised every three years, providing the most up-to-date requirements for safe work practices to reduce exposure to electrical hazards. This program analyzes several significant changes in 70E ® and is designed to clarify the reasoning behind the changes, and assist in determining how the changes impact employees and employers.

ISHN Magazine


2015 March

Check out ISHN's March issue, which features articles about moisture wicking technology, toxic gas detection and fall protection.

Table Of Contents Subscribe


M:\General Shared\__AEC Store Katie Z\AEC Store\Images\ISHN\safetyfourth.jpg
Safety Engineering, 4th Edition

A practical, solutions-driven reference, Safety Engineering, 4th edition, has been completely revised and updated to reflect many of today’s issues in safety.

More Products

For Distributors Only - January 2015



For Distributors Only is ISHN's niche brand standard-sized magazine supplement aimed at an audience of 2,000 U.S. distributors that sell safety products. Circulation only goes to distributors. 



Facebook logo Twitter YouTubeLinkedIn Google + icon

ishn infographics

2012 US workplace deathsCheck out ISHN's new Infographic page! Learn more about worker safety through these interactive images. CLICK HERE to view the page.