The two workers might discuss environmental or system factors that discourage safe behavior and encourage risk taking. They might consider ways to remove barriers to safe behavior. The coach might give positive words to recognize certain safe behaviors, but no direct disapproval of any at-risk behavior is offered.
This is nondirective coaching. There is no peer pressure. Only self-accountability matters here. Any change in behavior is self-directed, provoked by the results of an anticipated application of a CBC.
If this leads to overly positive results, why announce observations in advance?
Well, imagine workers sneaking around and completing CBCs on the sly. You then have a "gotcha" program that undermines trust, involvement, and ownership. The lower "percent safe" scores might be more accurate, but at the expense of the cooperation needed to achieve an injury-free workplace.
Even when they know they are being observed, workers still take certain risks. The observation process holds people accountable to perform their jobs as safely as they know how. When they learn ways to be safer under these circumstances, workers truly add new behavioral patterns to their knowledge base.
Still, organizations most successful at BBS coaching progress from announced to unannounced observations. This shift should occur only when workers realize the process is truly for their own benefit.
Observation and feedback sessions provide useful data to compare across the same work group and between different work teams. But donâ€™t take the absolute values of these numbers too seriously. Above all, the process is more powerful than the outcome.
One-to-one coaching demonstrates peer support, develops interpersonal trust, and helps to cultivate the kind of learning-oriented organization that brings out the best in people. The process teaches workers they can be "unconsciously incompetent" and that they need feedback from others to improve. This leads to interdependency â€” people contributing diverse talents and relying on each other to make the whole workplace greater than the sum of its parts.
Continually assess the behavioral and attitudinal impact of your BBS coaching procedures. Evaluating peopleâ€™s opinions and attitudes about a BBS coaching process requires conversations with both participants and non-participants. These should occur in both group and individual one-to-one sessions.