- ISHN GLOBAL
- EHS RESEARCH
Articles by David Sarkus MS, CSP
When I was a young boy, I marveled at the time and effort my mother put into her annual spring-cleaning. Mom planned a great deal – shopping for her supplies early to make sure that she never had to start and stop once she got moving. And mom was really focused on every detail of cleaning the windows, walls, floors, and all of the furniture.
I like Subway and a few times a month I eat there. But there’s one location I no longer visit. Here’s why. There’s a young worker who is impolite, very impersonal, and at times, just downright mean and nasty. She certainly takes the “customer” out of “customer service.” I stopped going there because it’s a negative experience and I have alternatives.
You don't have to be Superman to be a great safety leader. But let's face it, some leaders bring out the best in people and others bring out the very worst. We need to make choices every day regarding the kind of leader we are going to be, especially for those who are following.
It’s easy to write people off by their appearance. Maybe it’s someone who doesn’t dress or speak like you. Maybe they have different interests than you, your co-workers, or your friends. Or as one of my business acquaintances often states, “they’re just special!”