I am very fortunate to be able to travel the world through my work. I just got back from Dubai and had a great trip! It is so interesting to see other parts of the world and experience different cultures. In fact, I spoke to a group with participants from every corner of the world, and I do mean every corner.
When I was a young boy, I marveled at the time and effort my mother put into her annual spring-cleaning. Mom planned a great deal – shopping for her supplies early to make sure that she never had to start and stop once she got moving. And mom was really focused on every detail of cleaning the windows, walls, floors, and all of the furniture.
I like Subway and a few times a month I eat there. But there’s one location I no longer visit. Here’s why. There’s a young worker who is impolite, very impersonal, and at times, just downright mean and nasty. She certainly takes the “customer” out of “customer service.” I stopped going there because it’s a negative experience and I have alternatives.
You don't have to be Superman to be a great safety leader. But let's face it, some leaders bring out the best in people and others bring out the very worst. We need to make choices every day regarding the kind of leader we are going to be, especially for those who are following.