Theodore Roosevelt once said, “People don’t care how much you know, until they know how much you care.” Contemporary research suggests that we can better influence the safety-related opinions, attitudes, and actions of others when we have a large degree of expertise and trustworthiness.
About 15 years ago, I read an important engagement story regarding a line worker with a major automotive manufacturer in the United States. The story evolved from an organizational push to gain more involvement from their workers at a time when it was critical.
From time-to-time, every organization struggles with procedural justice and safety. And I’ve begun to anticipate such challenges when various safety climate scores indicate such a concern which may be further highlighted through interviews and focus groups.
In the National Football League (NFL), there’s a term bantered about by owners, management, coaches, and scouts - it’s “the nerd factor.” In the NFL, it’s a positive term because it often translates into success.
If you want your managers and front-line leaders to have more influence and impact with your workers, they need to get more personal and transparent. Getting personal allows leaders to deliver a message that will have impact and help workers align their actions with their personal values.