If a client came to us saying, “We know we have some leadership and culture issues: upward communication is poor, skill level of supervisors and managers in inconsistent, our people don’t un-derstand system thinking, and behavioral reliability is sketchy. We want to develop a high performance culture. How should we approach it?”
We know that “leadership creates culture;” any leader will tell you that. But oddly enough, “knowing” in this case doesn’t reach very far. What is required is finding the connection between what I do as a leader and the kinds of cultural attributes I would like to change. Here is an example from my experience:
Organizational leaders are always in the process of seeking out and developing talented people who can take on responsibilities and attain objectives. The higher up you get the more important this becomes. If you could just find five people who could do what you can do, or what your top leader is doing, life would be great.