Dr. Todd Conklin provides insight into how to systemically eliminate failure through human performance in Pre-Accident Investigation – An Introduction to Organizational Safety.1 As I noted last month (December 2014), Conklin bases his line of reasoning on defining and reacting to failure in a different manner, especially from management’s perspective.
Last month I provided the beginning of Conklin’s tools for changing the way your organization reacts to failure. Additional tools2 include the following: