The failure to deal with interpersonal conflicts among the people tasked with taking care of patients adversely affects patient safety and quality of care, according to a new study by VitalSmarts.
More than 1,200 physicians, nurses and other healthcare professionals were asked about personnel problems in their organizations. The results, says VitalSmarts VP of Research David Maxfield, show that silence about slackers, timid supervisors, toxic peers and arrogant doctors is the real problem.