If you have an accident, a failure, the easiest thing to do is look whose hand was on the lever. If that is where your root cause analysis stops, that’s a huge mistake,” says Brian Fielkow, JD, CEO of Jetco Delivery, a Houston-based trucking company with more than 100 flatbed and heavy haul trucks.
“Whether or not an accident is severe is a matter of luck,” he says. “If an accident happens, we investigate the facts, we question ourselves. If employee behavior was involved, was it an honest mistake or reckless behavior, like driving and texting? I can’t count how many mistakes I make every day in the office. We have to allow for the fact that humans make mistakes.”