Let's talk about six basic concerns of employees when a new process or procedure is introduced in the workplace. If you anticipate and deal quickly with the critical issues your people have about change, it's possible to launch a new initiative with more participants and fewer resisters.
Remember, there's a difference between "education" and "training," as I discussed in my November 1996 ISHN article. Training programs that only teach step-by-step procedures can be perceived as a top-down "flavor of the month." Educating people about the principles or rationale behind a new safety policy, program or process enables understanding and critical thinking. It also allows you to customize procedures for particular work situations.