There's an unsettling feeling in your stomach: a serious forklift-related injury is just waiting to happen. You've already addressed several close calls and have experienced costly losses to property and product. This is all the result of failures within the safety management system.

Yet what else can you do? You've nearly exhausted various engineering upgrades through state-of-the-art docking systems and other plant controls. You've made administrative changes to control where and when forklifts can be used. You've installed seatbelt harnesses, and you've taken formal disciplinary actions - but your ill feelings remain.