Letâ€™s consider five behavior-based guidelines for optimizing interpersonal coaching to benefit not only safety, but customer service, product quality, or productivity. These guidelines, and the five provided last month (Oct. issue), were developed from a decade of studying more than 100 actual workplace applications.
The two workers might discuss environmental or system factors that discourage safe behavior and encourage risk taking. They might consider ways to remove barriers to safe behavior. The coach might give positive words to recognize certain safe behaviors, but no direct disapproval of any at-risk behavior is offered.