Using conversations to improve safety performance has been the theme of my January and February articles, and this month I¿d like to focus on the highest level of conversation that you can have ¿ empathetic coaching.

It¿s a difficult level to attain, but one that can do wonders to facilitate mutual learning and behavioral improvement. Leaders who demonstrate empathy ¿ sincere understanding and appreciation for other people¿s circumstances ¿ are more likely to be followed. And their directions, based on an empathic diagnosis of the situation, are more effective.