No way," workers sometimes tell me when I introduce the observation and feedback process. They don’t like the idea of a coworker watching them and tallying safe and at-risk behaviors for a feedback session. Managers and safety directors sometimes will agree with the basics of the process, but then say, "Our plant is not ready for such a process."
How do you know if your organization is ready to trust the behavior-based process? If coworkers will trust each other as coaches? And if enough confidence exists between management and the workforce? I hope this article gives you a better understanding of the feelings that go into trust. You’ll also come away with a tool for measuring trust in your organization.