High-pressure work: There is a psychic toll to be paid
A 2005 study demonstrated the scope of the health problems of 9-1-1 emergency call centre dispatchers, namely a high rate of musculoskeletal disorders (MSDs) and psychological health problems (PsyHPs) as well as physical and psychosocial risk factors.
Following a first study that described the prevalence of physical and psychosocial risk factors in the municipal public security system emergency call centers (MPSECCs), another research project was launched to clarify how these risks arise in order to develop courses of action aimed at preventing MSDs and PHPs.