A series of ideas shows how creativity improves everything from crisis management and toolbox talks to driving safety and scorecard metrics.
When a series of close calls led to two serious injuries at Lane Electric Cooperative, leaders realized their safety culture wasn’t as strong as they had thought. They used the safety perception survey to create a baseline for improvement and began an aggressive journey to zero. Two years later, a follow-up survey confirmed measureable progress.
One of the unwritten expectations in General Manager Rick Crinklaw’s job description is an assignment no leader ever wishes to face: meet with the loved ones of a seriously injured employee.