A strong culture of safety and preparedness in the workplace prevents panic-stricken, impulsive behaviors from employees. In the event of adverse workplace incidences involving co-workers or clients, culture encourages staff to remain in a state of readiness, act appropriately and continually improve responses that may save lives or de-escalate situations.
It starts at the top, of course. Senior leaders and influencers in the workplace must advocate for and support a shift in workplace culture through a clear and visible commitment to safety, and a steadfast investment in resources and training needed to bring about results.