For example, if personnel are not wearing gloves for a task that requires them, there may be a number of causes for the lack of compliance. The correct gloves may not available or only available through an unnecessarily complicated process. Perhaps supervision does not insist upon the use of gloves. The gloves might be uncomfortable. Lastly, the workers might not be properly trained on the importance of using gloves for the task or the consequences of not using them properly.
If training is the solution then the development process should next identify what the training must include. Have a clear picture in your mind of what successful performance looks like at the beginning of the development process. The key question here is, "What must the audience know and be able to do after the training is completed?" Referred to as the task analysis, this determination should initially result in a list of individual bits of knowledge or skills that a person would need in order to successfully accomplish the task. It is critical to involve those who currently perform the task in this process both in discussion and through observation.