Here are four techniques to help you relate to coworkers’ concerns. You’re eating lunch and a coworker sits down and begins complaining about his job, his supervisor, and the company in general. Then, he tells you he’s going to quit. How should you react? This person is obviously unhappy, perhaps ready to do something drastic and impulsive. What do you say? This situation is not rare these days. The "lean and mean" atmosphere in American industry has increased stress and distress in the workplace, leaving many employees worried about job security. Disgruntled workers at all levels of an organization are apt to vent their discontent and frustration to a friend or perhaps to anyone who will listen.
So now you’re on the receiving end of a barrage of cynical and disturbing statements. A troubled coworker might do something extreme. His attitude could trigger behavior that puts him and others at risk of personal injury.