Recently, I called customer service for a company I do business with. Sandra Brown answered and immediately she was friendly and willing to help with my problem. She took care of business and I was happy. I told her it was a pleasure to deal with someone so friendly and helpful. She sounded somewhat surprised and said I had made her day. I then asked to talk to her supervisor. When I told the supervisor I wanted to talk to her about Sandra Brown, she answered with some trepidation. My message to her was that she should value Sandra as an employee and that her demeanor and the way she handled my situation reflected positively on the company. The supervisor was also surprised and thankful. I asked her to put something in Sandra’s personnel file and she agreed. Two weeks later I received a “thank you” card from Sandra, in which she promised to continue trying to do a good job