What could be worse,” bellowed W. Edwards Deming at his four-day workshop in 1991, than “on-the-job training”.1 At the time, I wasn’t sure what he meant. Now I know.
Dr. Deming was concerned that fundamentals of statistical process control and total-quality management were being misunderstood, misinterpreted, and misused because the trainers did not obtain their information from the most appropriate sources, including evidence-based theory and applications.