Julie Miller and Brian Bedford say that if you’re not holding yourself accountable to the values you say are important, don’t be surprised when your bad behavior starts to trickle down—and ultimately impacts the company’s bottom line.
“Employees pay attention to what you do, not what you say,” notes Miller, coauthor along with Bedford of Culture Without Accountability—WTF: What’s the Fix? (Criffel Publishing, 2013, ISBN: 978-0-989-84692-9, $13.99, www.millerbedford.com). “Your behavior makes clear what the real corporate values are. So when you or other higher-level leaders ignore the company’s values, department managers think they can behave that way too. Meanwhile, employees will think they can ignore important change initiatives because management gets to ignore them.