A product might be on the market for years when, suddenly, public outcry causes it to be taken off the shelves. When consumer reaction causes a crisis, companies don’t have time to focus on the underlying factors that created it. Once the storm blows over, there’s rarely an opportunity for product stewards to step back and reflect.
At Stewardship 2015, attendees finally had that opportunity during Retail Regulation in 20:20 Hindsight, a session led by Kate Sellers, vice president at ARCADIS.