The concept of organizational culture is hard to define, hard to analyze and measure, and hard to manage'', Schein states in the preface of his 1992 book (p. xi). Yet culture has become a panacea for our “ills” in safety and it has spurned a prolific increase in safety culture models, surveys and “culture change experts.”
Here’s the most basic and important question (Guldenmund, 2000): Is what we define as culture something the organization is, or something it does?