Every reader has heard the term "feedback," and probably realizes the critical connection between behavioral feedback and behavior-based safety (BBS). Indeed, peer-to-peer safety coaching with BBS feedback is key to the documented success of BBS at reducing the total recordable injury rate (TRIR) of numerous companies worldwide. And most readers realize the success of BBS feedback depends on how it’s delivered.
Guidelines for effective delivery of BBS feedback can be summarized with the words--Specific, On time, Appropriate, and Real--whose first letters spell "soar."