I recently heard one of my partners at SPS (Safety Performance Solutions), Dr. Sherry Perdue, deliver a thoughtful and practical presentation on behavior-based safety (BBS) coaching. Her well-attended session, entitled "Getting the most from a behavioral observation and feedback process," featured ten guidelines for implementing BBS coaching throughout an organization.
These guidelines were gleaned from a decade of SPS experience helping organizations apply the principles and technology of BBS to develop and sustain an effective observation and feedback process. The guidelines were developed and refined from studying the trials and tribulations of over 100 SPS clients. I'm convinced they reflect the state-of-the-art in BBS coaching, and I'd like to review these guidelines for you - five here and five more next month.