Critical issues: morale, retaining key employees, building bench strength
A soft business environment, workforce issues and technology challenges – all exacerbated by an unstable economy – are among the major concerns for claim officers, according to a survey conducted by global professional services company Towers Watson (NYSE, NASDAQ: TW).
Findings from Towers Watson’s sixth Property & Casualty Claim Officer Survey, Claim Implications, Challenges and Innovations, reveal that claim officers are finding planning more difficult and that they are expected to meet performance goals with fewer resources.