Something interesting happens to folks when they make it to the top in business. They become remarkably prone to lose touch with the people down the ladder – the people who do the work and make or break the company.
Moving beyond BBS means using today’s technology to make proactive data real time. It hits the desks of safety staff and senior leaders as it happens and is recorded. This way, senior leaders can quickly intervene or can offer recognition for a job well done.
What if a company is characteristically cautious and slow to make a decision, and does not reward innovative risk-taking, while the market is moving fast and increasingly rewarding agility? What if the choice is to change or die?
There is a considerable amount of productive friction - just enough disagreement that we get into it, but not so much that we lose focus on what matters - generating good insights that we can apply on the shop floor.