The Travelers Companies, Inc. reports that it has reduced opioid use by nearly 40 percent among the injured construction workers it has helped, thanks in part to the Early Severity Predictor® model, which helps predict which injured employees are at higher risk of experiencing chronic pain. Additionally, the insurance giant implemented a comprehensive pharmacy management program that monitors drug interactions, excessive dosing and abuse patterns to reduce the risk of opioid dependency.

Construction sites contain many health and safety risks for workers, with strains, sprains, broken bones and head traumas among the most common employee injuries. All of these can lead to chronic pain, a condition that is often treated with highly addictive opioids. In fact, roughly half of all workers compensation claims related to the construction industry that are submitted to Travelers involve opioid prescriptions.

“The opioid epidemic is having a profound effect on our society, and the crisis is especially concerning for the construction industry, where the work can be physically demanding,” said Rick Keegan, President of Construction at Travelers. “Identifying safe and effective alternatives to treat injuries and prevent chronic pain will help injured employees avoid the risks associated with opioids while helping our customers better manage the related medical costs.”

Travelers’ nurses and Claim professionals work closely with at-risk injured employees identified by the Early Severity Predictor model, and their physicians, to develop an aggressive, sports-medicine-like treatment regimen, which often includes physical therapy and other interventions to prevent acute pain from becoming chronic. This approach is particularly significant for the construction industry, where Travelers claim data show that injured workers who suffer from chronic pain can be out of work for as much as 50 percent longer than those in other industries.

“We are committed to using our deep domain expertise, and our industry-leading data and analytics, to help address the causes of chronic pain,” said Rich Ives, Vice President of Workers Compensation Claim at Travelers. “We’re finding new ways to curb prescription opioid abuse while getting injured workers the care they need to return to work as soon as is medically appropriate.”  

Visit the Travelers Insights & Expertise website for more information on preventing chronic pain and opioid abuse in the workplace. For more information about construction products and services from Travelers, please visit