telephoneEnd-of-year statistics released by OSHA provide a look at the agency's outreach and compliance assistance activities in 2011.

OSHA provided assistance to more than 200,000 individuals by phone (via the 1-800 number) and e-mail. That figure included more than 9,200 callers who selected the Spanish-language option, and nearly 43,000 callers who selected the option to file a complaint about a workplace hazard. Additionally, more than 32,000 inquiries were made through the OSHA e-correspondence system.

Through its On-site Consultation Program, OSHA conducted nearly 30,000 on-site visits to small business worksites covering more than 1.3 million workers across the nation.

The agency approved 101 new VPP sites and reapproved 291 sites in 2011.