Speakman enhances customer experience with live call agents
Speakman Company, a 143-year-old plumbing manufacturing company, is pleased to announce the addition of two live call agents to their team. The company has taken this initiative to guarantee that any customer calling between the hours of 8AM and 5PM EST will now be greeted by a live voice. The new members of the Speakman team, Jason Nally and Kelly Hamilton, have been brought in to provide positive energy and a more satisfying and personable experience to each customer who calls the company’s main assistance line.
Speakman has been the leading name in the showerhead and hospitality industry for more than 90 years, having been recognized many times over for the unparalleled performance and durability of their products. Understanding the need to effectively communicate information has been a corporate focus for Speakman, who continually strives to excel in their customers’ satisfaction and to be resourceful to their agents. By implementing live call agents, the company guarantees that each customer call is met with the best service possible each and every time, thus raising the overall level of customer satisfaction.
In 2011, Speakman introduced more than thirty new showerheads to the marketplace and most recently launched coordinating faucet collections. Their corporate goal is to expand their presence within the hospitality market and convert to consumer purchases through the Retail and Internet markets. It is the hope of Speakman that the excellent service they provide to their customers will assist the company in effectively meeting these goals.
The Speakman Company was founded in 1869 as a plumbing pipefitting company. Retaining its independent & privately held status, Speakman has forged a reputation for continuous product innovation and quality leadership. Today Speakman continues to pioneer innovations that improve the quality of life for the global community. Speakman manufactures high quality commercial plumbing products, innovative emergency equipment and exceptional hospitality & residential showerheads. Speakman is registered to ISO 9001:2000, for more information on Speakman; please visit our web site at www.speakmancompany.com.