Human & Organizational Performance
%{topic} RSS FeedSubscribe

Human and Organizational Performance (HOP) assumes that human error is inevitable and that error is a symptom of problems within organizational systems. The HOP approach emphasizes the use of leading indicators, lessens negative consequences that lead to underreporting of incidents and near misses and includes workers in identifying safety solutions.

ARTICLES

meeting

5 tips to diffuse conflicts & confrontations

Don’t throw in the towel
Jeremy Brown
December 7, 2018
Sometimes, things just don’t work out. It might not be anyone’s fault — or perhaps you feel strongly that it is entirely someone’s fault — but regardless, regularly working with outside contractors brings about the occasional conflict. But should a conflict arise, it doesn’t necessarily mean that a situation is beyond all repair.
Read More
actively caring for people, behavior-based safety

Actively caring for people’s safety

The crucial difference between “caring” & “acting”
December 4, 2018
What does it mean to actively care for people’s safety? Is this the mission of behavior-based safety (BBS)? Let’s understand the difference between “caring” and “acting.” No one wants to see an individual get injured on the job. This is caring. Yet, many workers admit they do not act on their caring by providing behavioral feedback.
Read More
human and operational performance, HOP

Human error & operational risk

Are you looking in the wrong place to manage non-compliant behaviors?
Peter Bridle
November 14, 2018
How confident are you that a costly, serious safety event isn’t just around the next corner? If your organization has ever been surprised or caught off-guard by a sudden deterioration in its safety performance, it may be that you’re simply not getting the whole picture when it comes to operational risk.
Read More
spill drill action plan

A Spill drill action plan

Engage your responders to maximize speed & containment
Jeff Shaw
November 4, 2018
Like so many things in life, our most productive work experiences are often a result of our willingness to try something new. In his 1962 book “Diffusion of Innovations,” Everett Rodgers popularized a theory outlining how innovation moves through a social system.
Read More
ways to simplify safety and improve performance

Ways to simplify safety & improve performance

Stop blaming & keep learning
Davejohnson
Dave Johnson
June 25, 2018
If you have an accident, a failure, the easiest thing to do is look whose hand was on the lever. If that is where your root cause analysis stops, that’s a huge mistake,” says Brian Fielkow, JD, CEO of Jetco Delivery, a Houston-based trucking company with more than 100 flatbed and heavy haul trucks.
Read More