Dr. John Kello is professor of industrial-organizational psychology at Davidson College, and president of the organization development consulting firm J.E. Kello & Associates, Inc. John’s work centers on the implementation of the “High-Performance Organization” model in a variety of work settings. He can be reached at (704) 894-2024; firstname.lastname@example.org.
The president of the Association for Psychological Science recently published a column titled, “The Publication Arms Race.” Dr. Lisa Feldman Barret’s central point is that we professors are rewarded mainly for our publications, and mainly for the quantity of those publications.
The term “burnout” is used loosely to describe being worn out, exhausted, or frazzled. It actually refers to a specific work-stress-related syndrome that has a long history in the psychological research literature.
What is a High Reliability Organization? The work is highly technical and complex, operators require a high level of technical training and certification, and the consequences of error can be catastrophic. Hence, “it has to be done right every time.”
In these days and times, knowing what we know, with most cars buzzing or beeping until the seat belt is fastened, why on earth would anyone choose to drive or ride without the obvious and easy protection that safety belts provide?
In his mega-popular book Blink, Malcolm Gladwell centers his thesis on the claim that experts come to the point where “they just know.” They develop intuition, based on diligent practice. So experts get the answer without having to go through a step-by-step process of analysis.