PSYCHOLOGY OF SAFETY: Punishment to fit the crime?
On January 2nd, an explosion rocked the Sago mine in Tallmansville, W.Va., leading to the deaths of 12 miners.
At the Gator Bowl on the same day, football enthusiasts nationwide saw the quarterback of the Virginia Tech football team stomp his foot on the leg of the player who had tackled him.
A contractor was killed last December when an auger machine attached itself to a weed barrier under the soil and pulled him into the bit.
Two months ago, a friend of mine had a loud and intense verbal encounter with his girlfriend, and the event was reported to the police by a neighbor.
Common groundThese four events are disturbing, but what connects them in my thoughts? And how are they relevant to the psychology of safety? Well, Iâ€™m bothered by the common approach to solving these four diverse problems. For each, reactive punishment is the treatment of choice, apparently with the presumption that positive change will result.
News accounts and editorials surrounding the mine disaster are filled with calls for more aggressive enforcement and stiffer penalties. The Mine Safety and Health Administration has lost its bite, critics contend.
What about the talented quarterback? Following a chorus of criticism, including the Virginia governor-elect saying the incident â€œmade my heart sinkâ€ â€” the quarterback (who led Virginia Tech to an 11-2 season) was dismissed. Initial punishment, as determined through conversations with the university president, athletic director and football coach, was a two-game suspension next season. But suspension was changed to dismissal when these university officials learned the quarterback had received a speeding ticket on December 17th for driving 35 miles per hour in a 25 mph zone some time after 2 a.m. The star quarterback had been suspended from the team for the entire 2004 season because of a conviction of reckless driving and possession of marijuana. In the context of a last-chance opportunity, the speeding ticket was apparently the last straw.
Through communications with the safety director of the company that hired the subcontractor, Iâ€™ve learned about the focus of numerous OSHA reports and meetings activated by the fatality at the construction site. While safety inspectors look for violations of OSHA standards and explore the need for additional regulations, the company legal department looks for ways to avoid a fine.
And what about my friend, who lost control of his anger last November? He spent two consecutive weekends in a crowded county jail. This dehumanizing and delayed punishment for his neighbor-disturbing outburst is presumed to have a positive impact on his anger management. I must also add that my friend spent four months in jail eight years ago for possession of marijuana. Why is this relevant? Because the courts used this information to determine â€œappropriateâ€ punishment for his recent misbehavior.
â€œItâ€™s the culture stupid!â€I borrowed this heading from several talks Iâ€™ve heard at safety conferences, and itâ€™s so relevant here. Our culture looks for quick-fix solutions to its problems. And no solution is as swift and efficient as punishment, with financial penalties providing support for the enforcement process.
Will we ever own up to the ineffectiveness of punishment as a corrective measure?
Will we ever put more attention on proactive prevention than reactive retaliation?
Will the unsung heroes who provide critical proactive intervention, from school teachers and social workers to safety professionals, ever get the credit and financial support they need?
Will we ever actively care beyond our own soon, certain, and significant consequences?
Whereâ€™s the corrective action?When my friend told me of his vociferous encounter with his girlfriend, I encouraged him to apologize immediately and in person to the neighbor who reported his outburst. He did.
The quarterback was also advised to express sincere regrets to the player he stomped. But newspaper accounts of the incident report the other player did not make himself available for an apology, and was quoted as calling the quarterback a â€œno-class individual.â€ This is all secondhand information, and many details are missing, but this is what the public saw.
Question: What corrective action had the quarterback received since his serious troubles in 2003?
I arranged for professional counseling for my friend, and suggested he pursue training in anger management. Was similar human dynamic therapy provided for the quarterback? Indeed, is any corrective intervention other than punitive consequences for misbehavior given athletes who need to improve their emotional intelligence?
At a 40-minute press conference on Saturday, our university president, athletic director, and football coach discussed the decision to impose the ultimate punishment on an athlete who needed another year of NCAA football to achieve a top ranking in the NFL draft. No commentary was offered that even remotely related to corrective action â€” past, present, or future. And none of the news reporters posed a question relevant to this critical issue.
While the media reflects culture, it also influences culture. This media event was a disheartening exemplar of our quick-fix reactive culture, giving no attention to corrective action.
There is some good news. The safety director of the construction company is determined to gain safety-related improvements from the accidental death of a worker. She is attempting to make every conversation about that awful event, even those with OSHA inspectors, include something constructive that could be done to prevent another fatality or serious injury at the variety of construction sites managed by her company. The fatality increased management and workersâ€™ commitment to safety. Now she is focused on increasing the competence of the company at remaining injury-free â€” one day at a time.
Bottom line:Destructive events like those reviewed here increase motivation to improve from everyone involved. This is prime time to learn how to prevent related mishaps and implement preventive intervention. Avoid the cultural impetus to use nonproductive and quick-fix punishment, and eventually we might see beneficial change in our culture. Your example can make a difference.
Note: For information on Dr. Gellerâ€™s new book on People-Based Safety, as well as five video/DVD/CD programs, accompanied by workbooks and leader guides produced by Coastal Training Technologies, visit www.people-based-safety.com; email: firstname.lastname@example.org; (888) 201-8740.