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The term hard skills is defined as "specific, teachable abilities that can be defined and measured. By contrast, soft skills are less tangible and harder to quantify. Examples of hard skills include job skills like typing, writing, math, reading and the ability to use software programs; soft skills are personality-driven skills like etiquette, getting along with others, listening and engaging in small talk.”
If a worker is injured slipping from a ladder while accessing an electrical panel, does this incident warrant more training on the employee’s part on how to properly use a ladder or does it call into question larger organizational issues that should be addressed?
