Workplace Safety Culture

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Are you ready for the shift in call-center staffing from mostly humans to largely chatbots? Research firm Gartner predicts that by 2020 customers will manage 85 percent of their interactions with companies without interacting with humans. Utility call-centers dealing with anxious customers calling about service problems might use chatbots to engage in text messaging conversations with customers seeking outage information.

A shortage of skilled workers is the number one factor affecting jobsite safety, according to a report by the Q3 2018 USG Corporation + U.S. Chamber of Commerce Commercial Construction Index (Index). The report revealed a widespread concern among commercial construction businesses about anticipated labor shortages over the next three years, with 88 percent of contractors expecting to feel at least a moderate impact from the workforce shortages in the next three years.

Corporate and governmental decision makers will soon have access to a new global protocol that is under development, one that aims to bring human capital into the mainstream of business decisions.

The new ASSP Certification and Accreditation Institute LLC , an independent entity of the American Society of Safety Professionals (ASSP), has begun working with companies to certify their workplace safety and health processes to established standards that demonstrate a commitment to quality.

How do we define and measure worker well-being? A proposed conceptual framework, with implications for future efforts to improve occupational safety and health, is presented in the July issue of the Journal of Occupational and Environmental Medicine.