PSYCHOLOGY OF SAFETY: Building blocks to sustain safety
1) We try to be consistent.Commitments are most influential when they are public, active and perceived as voluntary or not coerced. When we make a choice or take a stand, we face personal and social pressures to stick to our commitment. So it's better to have employees make a public rather than a private commitment to perform a certain safe behavior.
And it's better to have them sign their name to a card rather than merely raise their hands. People live up to what they write down. Inconsistencies between promises and behaviors lead to unflattering labels such as "flighty," "scatterbrained" or "two-faced."
Of course, it's very important for those pledging to do something for safety to believe they made the commitment voluntarily.
2) We want to return a favor.Basically, if you're nice to people, they will feel obligated to return the favor. What does this mean for safety management? Look for opportunities to go out of your way for another person's safety. When we actively care for someone else's safety, we set the tone for what is called "reciprocity." We increase the likelihood that person will actively care for the safety of someone else.
3) We help those we like.Who will you go out of your way to help or care for - someone you like or dislike? It's obvious, right? So we need to build positive relationships in our workplaces. How? Here are three strategies:
4) We follow the crowd.We see examples of conformity every day, from the types of clothes people wear to their styles of communication to the products we buy. Don't overlook the power of conformity in influencing participation. And the pressure to conform is greater when the consensus (say a commitment to safety) comes out of a large group, and when group members are seen as relatively experienced.
Experienced employees should feel especially responsible to demonstrate safe work practices to new employees. People look for guidance in unfamiliar situations. So supervisors should give new hires opportunities to work with experienced employees who are most enthusiastic about safety-related activities.
5) We respect authority.Experienced employees have credible authority. That makes them influential. But there's a flip side to the power of authority. Following orders gives us an excuse to escape taking personal responsibility for what we are doing. If someone with authority tells us to take a risk, we're often willing to comply because if something goes wrong, it won't be our fault. We can blame the person who told us to do it. Be aware of the power of authority, and encourage people to resist the temptation to follow orders blindly and mindlessly.
6) We want what is hard to get.The value of something - front-row seats at a game, stamps, baseball cards, antique furniture - increases with the perception of scarcity. People will collect, go out of their way to purchase, and get caught up in bids and bargains for items considered scarce.
So what can the scarcity principle teach us about getting more people involved in a safety process?
So how do we demonstrate the potential losses that can come from unsafe acts and environments? Personal testimonies from workers injured on the job, or who just missed being injured, are powerful reminders of what's at stake. Scare tactics, handled correctly, can also be effective. (See my ISHN article from July 2001 for more about effective scare tactics.)
7) We want what is novel.We are drawn to what is new or different as well as what is scarce or rare. The novelty principle is reflected in our desire for excitement and surprise in our relationships with others. This appeal of newness and unpredictability facilitates the beginning of a relationship, while the lack of novelty in a familiar routine can be the key factor in the breakup of a relationship.
The implication for safety? The uniqueness of a new approach to injury prevention promotes initial involvement; but over time, the same safety routine can seem dull and uninspiring, leading to a drop in the quantity or quality of participation.
It's important to find ways to vary aspects of a particular safety process. Actually, it's essential for continuous improvement. A mechanism for continually refining and upgrading your procedures should be established at the start. This usually requires the ongoing involvement of a safety steering committee that solicits and reviews employee suggestions for program refinement, decides which refinement(s) to implement first, and then monitors the impact of certain changes to an injury-prevention process.
Your safety steering committee not only supports the vision of "never-ending improvement," but also maintains a degree of novelty in the safety-related activities of an organization.